Return Policy

Last Updated: November 2025

Repair Services Warranty

All repair services performed by Bad Apple iRepair come with a 30-day limited warranty covering:

  • Defects in parts used for the repair
  • Workmanship issues directly related to the repair performed
  • Failure of replaced components under normal use

The warranty does not cover damage caused by accidents, misuse, water damage, unauthorized modifications, or issues unrelated to the original repair.

Accessory/Product Purchases

Unopened Items

Unopened accessories and products may be returned within 14 days of purchase for a full refund, provided they are in original packaging and resalable condition.

Opened Items

Opened items may be subject to a restocking fee of up to 15% of the purchase price. Items must be returned in like-new condition with all original packaging and accessories.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized parts or services tailored to a specific device
  • Items damaged due to customer negligence or misuse after purchase
  • Gift cards or promotional items
  • Software or digital products once activated
  • Items returned without original receipt or proof of purchase
Return Process
  1. Receipt Required: Original receipt or proof of purchase must be presented for all returns.
  2. Inspection: All returned items will be inspected to verify condition and eligibility.
  3. Contact Us: Please contact our store before returning any item to ensure a smooth process.

Contact Information:

Lockhart, TX: (737) 201-4545

Decatur, IL: (217) 677-3775

Email: support@gbadappleirepair.com

Refunds
  • Approved refunds will be processed to the original payment method
  • Please allow 5-7 business days for refunds to appear on your statement
  • Cash purchases will be refunded in cash
  • Credit/debit card refunds may take longer depending on your financial institution
Exchange Policy

Eligible items may be exchanged for items of equal or greater value within 14 days of purchase.

  • Exchanges for items of greater value require payment of the price difference
  • Items must be in original condition with all packaging and accessories
  • Exchanges are subject to product availability