Store Repair Terms of Service

Last Updated: November 2024

1. Authorizations

By submitting a device for repair, you authorize Bad Apple iRepair to:

  • Perform diagnostic testing on your device
  • Access device settings necessary to complete repairs
  • Replace defective parts with quality replacement components
  • Contact you regarding repair status and additional services

You represent that you are the legal owner of the device or have authorization from the owner to request repairs.

2. Back Up

IMPORTANT: You are solely responsible for backing up all data on your device before submitting it for repair. Bad Apple iRepair is not responsible for any data loss that may occur during the repair process. We strongly recommend backing up your device to iCloud, iTunes, or another backup service before dropping off your device.

3. Abandonment

Devices not picked up within 30 days of repair completion notification will be considered abandoned property. Bad Apple iRepair reserves the right to dispose of, recycle, or sell abandoned devices to recover storage and repair costs. Multiple attempts to contact the customer will be made before a device is classified as abandoned.

4. Limited Warranty

Bad Apple iRepair provides a 90-day limited warranty on all repair services, subject to the following terms:

Warranty Coverage:

  • Defects in parts installed during the repair
  • Workmanship issues directly related to the repair performed

Warranty Exclusions:

  • Physical damage, water damage, or accidental damage after repair
  • Damage caused by unauthorized repairs or modifications
  • Issues unrelated to the original repair service
  • Normal wear and tear
  • Software-related issues
  • Damage from improper use or negligence

Ownership:

Replaced parts become the property of Bad Apple iRepair unless otherwise arranged.

Warranty Procedure:

To make a warranty claim, bring your device and original receipt to any Bad Apple iRepair location within 90 days of the repair date.

No-Lemon Policy:

If the same repair fails three times under warranty, we will provide a credit toward a replacement device or alternative solution.

5. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY STATED ABOVE, ALL SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAD APPLE IREPAIR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

7. Modification

Bad Apple iRepair reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after any modifications constitutes acceptance of the revised terms.

8. Severability & Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The failure to enforce any right or provision shall not constitute a waiver of such right or provision.

9. Arbitration Agreement

Any dispute arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state where the service was performed, and the arbitrator's decision shall be final and binding.

10. Class Action Waiver

You agree to resolve any disputes with Bad Apple iRepair on an individual basis only, and waive any right to participate in class action lawsuits or class-wide arbitration.

11. Claim Limitation

Any claim arising from our services must be filed within one (1) year after the cause of action arises. Claims filed after this period will be barred.

12. Third-Party Content

Bad Apple iRepair is not responsible for any third-party software, applications, or content on your device. We make no warranties regarding third-party products or services.

13. Intellectual Property Rights

All trademarks, logos, and content on our website and in our stores are the property of Bad Apple iRepair or our licensors. Unauthorized use is prohibited.

14. Indemnification

You agree to indemnify and hold harmless Bad Apple iRepair, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

15. Entire Agreement & Governing Law

These Terms constitute the entire agreement between you and Bad Apple iRepair. These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

16. Services Exclusions

Bad Apple iRepair reserves the right to refuse service for:

  • Devices with activation locks or iCloud locks
  • Devices reported as stolen
  • Devices with evidence of previous unauthorized repairs
  • Devices deemed beyond economical repair
17. Commercially Reasonable Efforts & Technical Problems

Bad Apple iRepair will use commercially reasonable efforts to complete repairs in a timely manner. However, we are not liable for delays caused by parts availability, shipping, or unforeseen technical complications. Some repairs may reveal additional underlying issues that were not apparent during initial diagnosis.

Contact Information

For questions about these Terms, please contact us:

Lockhart, TX: (737) 201-4545

Decatur, IL: (217) 677-3775

Email: support@gbadappleirepair.com